Effective Date: February 21, 2026
These Terms of Service ("Terms") govern your access to and use of the Empyre Solutions website and virtual concierge platform ("Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use our Service.
1. Acceptance of Terms
By creating an account or using any part of our Service, you confirm that you are at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of a business, you represent that you have the authority to bind that entity to these Terms.
2. Service Description
Empyre Solutions provides an AI-powered virtual concierge and telecom platform designed for medspas, aesthetic clinics, and service-based businesses. Our Service includes:
- Automated client capture, lead qualification, and management
- 24/7 AI receptionist and virtual front desk for call answering
- Telecom infrastructure including browser-based phone systems, mobile applications, and video conferencing
- Automated appointment booking and calendar integration
- AI-driven conversational interfaces for client engagement
- Call recording, transcription, and analytics for practice management
- Integration with third-party scheduling, payment, and communication tools
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
3. User Accounts
To access certain features, you must create an account. You agree to:
- Provide accurate, complete, and current registration information
- Maintain the security and confidentiality of your login credentials
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activity that occurs under your account
We reserve the right to suspend or terminate accounts that violate these Terms or remain inactive for an extended period.
4. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:
- Use the Service to transmit unlawful, harmful, threatening, abusive, or otherwise objectionable content
- Attempt to gain unauthorized access to any part of the Service, other accounts, or connected systems
- Interfere with or disrupt the Service, servers, or networks connected to the Service
- Use the Service to collect or store personal data about others without their consent
- Reverse engineer, decompile, or disassemble any part of the Service
- Use automated scripts, bots, or scrapers to access the Service beyond its intended functionality
- Resell, sublicense, or redistribute access to the Service without our written consent
- Use the Service in any manner that could damage, disable, or impair its operation
5. Subscription and Payment
Access to certain features requires a paid subscription. By subscribing, you agree to:
- Pay all applicable fees as described in the selected plan
- Provide valid and current payment information
- Authorize recurring charges for your subscription period
Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan). You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We reserve the right to change pricing with 30 days' notice.
6. Intellectual Property
All content, features, and functionality of the Service — including but not limited to text, graphics, logos, icons, software, and design — are the exclusive property of Empyre Solutions or its licensors and are protected by copyright, trademark, and other intellectual property laws.
You retain ownership of any content you submit through the Service. By submitting content, you grant us a limited, non-exclusive license to use, store, and process that content solely to provide and improve the Service.
You may not copy, modify, distribute, sell, or lease any part of our Service or its content without our prior written permission.
7. Data and Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the practices described in the Privacy Policy.
You are responsible for ensuring that your use of the Service complies with all applicable data protection laws and regulations, including obtaining necessary consents from your clients for data collection and processing.
8. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected. We do not guarantee any specific results from the use of our Service.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Empyre Solutions and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.
Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Empyre Solutions and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
11. Termination
We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination:
- Your right to use the Service ceases immediately
- You may request export of your data within 30 days of termination
- We may delete your account data after the 30-day export period
- Provisions that by their nature should survive termination shall remain in effect (including limitation of liability, indemnification, and governing law)
You may terminate your account at any time by contacting us or through your account settings.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Delaware.
13. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Effective Date" above. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
14. Contact Us
If you have questions about these Terms of Service, please contact us:
- Email: hello@empyresolutions.com