Privacy Policy

How we collect, use, and protect your information.

Effective Date: February 21, 2026

Empyre Solutions ("we," "us," or "our") operates an AI-powered virtual concierge platform designed for medspas, aesthetic clinics, and service-based businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, business name, and billing details when you register for our services.
  • Contact Form Submissions: Name, email, phone number, and message content when you reach out through our website.
  • Client Interaction Data: Information submitted by your clients through the virtual concierge, including consultation details, appointment preferences, and contact information.

Information Collected Automatically

  • Usage Data: Pages visited, features used, interaction timestamps, and session duration.
  • Device Information: Browser type, operating system, device type, and screen resolution.
  • Log Data: IP address, access times, referring URLs, and pages viewed.
  • Cookies and Similar Technologies: We use cookies, pixels, and local storage to enhance functionality and analyze usage patterns.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our virtual concierge platform
  • Process and manage your account and subscription
  • Facilitate client consultations and appointment scheduling on your behalf
  • Send transactional emails, service updates, and support communications
  • Analyze usage trends to improve our platform and user experience
  • Detect, prevent, and address technical issues or fraudulent activity
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential Cookies: Required for core platform functionality such as authentication and session management.
  • Analytics Cookies: Help us understand how visitors interact with our website so we can improve the experience.
  • Functional Cookies: Remember your preferences and settings across sessions.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

4. Third-Party Services

We may share information with trusted third-party service providers who assist us in operating our platform, including:

  • Cloud Hosting: For secure data storage and application delivery.
  • Payment Processors: To handle subscription billing securely. We do not store full credit card details on our servers.
  • AI and Language Model Providers: To power the virtual concierge conversational experience. Client interaction data may be processed by these providers in accordance with their privacy policies.
  • Analytics Services: To monitor and analyze website traffic and platform usage.
  • Email Services: To deliver transactional and service-related communications.

We require all third-party providers to maintain appropriate security measures and use your information only for the purposes we specify.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. Specifically:

  • Account Data: Retained for the duration of your subscription and up to 30 days after account deletion.
  • Client Interaction Data: Retained in accordance with your account settings and applicable regulations. You may export or delete this data at any time from your dashboard.
  • Usage and Analytics Data: Retained in anonymized or aggregated form for up to 24 months.
  • Legal Records: Retained as required by applicable law.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls and authentication for all platform systems
  • Regular security assessments and monitoring
  • Secure cloud infrastructure with redundancy and backup procedures

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Portability: Request your data in a structured, machine-readable format.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Restriction: Request that we limit processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Effective Date" above. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: